FAQs

We know you may have questions about our services, and we’re here to help. We’ve compiled a list of the most common questions we receive and provided detailed answers to help you better understand our offerings. If you can’t find the answer you’re looking for, please contact us for further assistance.

General

How can I get started with Storia’s services?

You can contact us by filling out the contact form on our website or by calling us directly. Our team will be happy to discuss your needs and provide you with a customised solution that fits your business.

What cybersecurity services does Storia provide?

Storia's cybersecurity services include network security, data protection, and threat management. We can help you identify and address vulnerabilities in your systems, implement best practices for data protection, and respond to security incidents.

What system integrations does Storia offer?

We offer a range of system integration solutions, including cloud integrations, data integrations, and API integrations. Our team can help you connect all your systems and data sources to create a seamless workflow and improve your business operations.

How does Storia’s Managed IT support work?

Our managed IT support service is designed to provide proactive, 24/7 support for all your IT needs. We monitor your systems around the clock, identify and resolve issues before they become problems, and provide ongoing maintenance and optimisation.

Why do I need Storia’s services?

Technology is essential to running a business in the modern world, but managing it can be a headache. Storia's services can help you save time, improve efficiency, and enhance your security posture. We offer a range of solutions tailored to your specific needs and budget.

What is Storia Technologies?

Storia Technologies is an IT services company that provides a range of technology solutions to small and medium-sized businesses. We specialise in managed IT support, system integrations, cybersecurity, and bespoke software development.

Managed IT Support

Can I get Managed IT Support even if I already have an in-house IT department?

Absolutely! Our Managed IT Support services can work in conjunction with your in-house IT department to provide additional support, expertise, and resources. We can help fill gaps in your IT infrastructure and provide specialised support for specific projects or issues.

How much does Managed IT Support cost?

Our Managed IT Support pricing is based on the level of support you need and the size of your business. We offer different pricing tiers to fit different budgets and needs. Our packages start from $99 + GST per user/month with our Managed Support Package. Contact us to schedule a consultation so we can determine the best support package for your business.

What kind of support is included in your Managed IT Support plans?

Our Managed IT Support plans include a range of services, including 24/7 monitoring, regular maintenance and updates, cybersecurity protection, data backup and recovery, and helpdesk support. We can also provide customised solutions tailored to your specific business needs.

What types of businesses can benefit from Managed IT Support?

Any business that relies on technology can benefit from Managed IT Support, including small to medium-sized businesses, not-for-profits organisations, and government agencies. We provide services for businesses in various industries, including healthcare, legal, finance, retail and education.

What are the benefits of Managed IT Support?

With Managed IT Support, you can focus on your core business activities while we take care of your IT systems. Our support services ensure that your systems are up-to-date, secure, and optimised for performance. By outsourcing your IT support, you can reduce downtime, increase productivity, and minimise your IT costs.

What is Managed IT Support, and how does it work?

Managed IT Support is a service that provides ongoing support for your IT infrastructure, including hardware, software, and network systems. We offer various levels of support tailored to your specific business needs. Our team of experts will monitor your systems to identify and resolve issues before they become critical problems.

Cybersecurity

How can I get started with Storia’s cybersecurity services?

To get started, simply contact us to schedule a consultation. We'll discuss your specific cybersecurity needs and provide a custom proposal for your business.

How much do cybersecurity services cost from Storia?

Our cybersecurity services pricing depends on your business's specific needs. We offer flexible pricing options to fit any budget. Our prices start from $99 + GST per user/month with our Managed Support Package.

How can Storia help protect my business from cyber threats?

Storia offers a range of cybersecurity solutions, including network security, anti-virus protection, data backup and recovery, and security audits. We'll work with you to assess your security risks and develop a customised plan to protect your business.

What types of cyber threats should I be aware of?

Common cyber threats include phishing attacks, malware, ransomware, hacking, and social engineering. Each of these threats can be prevented with proper cybersecurity measures.

What is cybersecurity, and why is it important for my business

Cybersecurity is the practice of protecting your business from cyber threats, such as hackers, malware, and phishing attacks. It's crucial because these threats can compromise your sensitive data, damage your reputation, and result in financial losses.

System Integrations

Will Storia provide ongoing support for my system integration solution?

Yes. Storia offers ongoing support and maintenance services for our system integration solutions. We work to ensure that your systems are always running smoothly and efficiently.

Will I need to change my existing systems to implement a system integration solution?

No. You need not change your existing systems to implement a system integration solution. Storia works to integrate your systems seamlessly without disrupting your business operations.

How much does system integration cost?

The cost of system integration varies based on the scope and complexity of the project. Storia offers competitive pricing and works with you to create a solution that fits your budget.

How long does it take to implement a system integration solution?

The timeframe for implementing a system integration solution depends on your systems' complexity and the project's scope. Storia works closely with you to create a realistic project timeline that meets your business needs.

Can Storia customise system integrations for my business?

Yes, Storia offers customised system integration solutions tailored to your specific business needs.

What types of systems can Storia integrate?

Storia can integrate a wide range of systems, including Customer Relationship Managers (CRMs), Enterprise Resource Planners (ERPs), accounting systems, inventory management systems, and more.

Why do I need system integration for my business?

System integration can help streamline your business processes, increase productivity, and improve communication among different systems. It can also help reduce manual data entry and eliminate the need for redundant systems.

What is system integration?

System integration combines different software, hardware, or network components to create a seamless and efficient system that works together.

Custom Software and Apps

What happens after the software or app is launched?

Storia provides ongoing support and maintenance packages to ensure the software or app is up-to-date and running smoothly. We can also provide additional updates and feature additions as needed.

How do I ensure the custom software or app is secure?

Storia takes security seriously and employs industry-standard practices to ensure your software or app is secure. This includes regular testing, secure coding practices, and adherence to established security protocols.

How much does it cost to develop custom software or an app?

The cost varies depending on the size and complexity of the project. Storia will provide a detailed quote and scope of work before the project begins.

Can Storia integrate the custom software or app with my existing systems?

Yes. Storia can integrate the software or app with your existing systems to ensure a seamless experience and maximum productivity.

How long does it take to develop custom software or an app?

The development time depends on the complexity and scope of the project, but Storia will work closely with you to establish a timeline and milestones for the project.

What kinds of custom software and apps can Storia develop?

Storia can develop a wide range of custom software and apps tailored to your specific needs, including web applications, mobile apps, desktop software, and more.

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